No, to make purchases on kiton.com you do not need to register on our site. We do, however, recommend creating a personal account to access exclusive services and simplify your shopping experience, including the return process.

Register on kiton.com and visit “Your Page” where you can create a personal wardrobe with your favorite Kiton pieces and view a summary of all your orders.

If you can’t access “Your Page,” please ensure that the information entered matches your registration details. If your account is locked, please contact Customer Service and request immediate activation.

If you’ve forgotten your password, you can easily reset it by clicking the “Recover your password” button on the login screen and entering your email address. You will receive a link that allows you to create a new password and regain access to your personal account.

Sign up for the Kiton newsletter by filling out the form at the bottom of the homepage. Alternatively, you can sign up directly when registering on “Your Page".

You can unsubscribe from the newsletter by clicking the ‘Unsubscribe’ link at the bottom of the most recent email you received. Alternatively, log in to your personal account and update your preferences in the “Information” section of “Your Page".

Taxes are applied to your order based on the regulations of the country to which it will be shipped. You can check the taxes applied to your order during checkout, in the dedicated section, or in the order confirmation email.

Unfortunately, it is not possible to issue an invoice. For more information, please contact us.

All Kiton garments, accessories, and gift items are made exclusively in Italy to guarantee the highest possible quality through meticulous supervision of every step in the production process.

The authenticity of all items, accessories, and products purchased in our boutiques or in our online store is guaranteed. If you have purchased a Kiton product elsewhere and would like to verify its authenticity, please contact us. We will be happy to help you.

Go to your account and click on the order you’re interested in to access all the information you need.

You can contact our Customer Service team for more information on availability, either online or in one of our boutiques.

Search for your preferred Kiton item, accessory, or gift by typing its name directly into the search field. Alternatively, browse through the categories in the menu and let yourself be inspired by our exclusive catalog.

Open the page of the Kiton item, accessory, or gift you’re interested in. There, you’ll find a technical sheet with detailed information about fabric composition, as well as care instructions for the product.

Unfortunately, it is not possible to add products to an existing order. You will need to place a new order.

Yes, before completing your order you will be able to select the option to request gift wrapping.

Yes, shopping on kiton.com is completely safe. Online transactions are processed through a secure and encrypted server.

In the purchase confirmation email, you will receive a tracking number. You can enter it in the shipment tracking section on the courier’s website.

Yes, you can select this option before confirming your order. We will send your product in a Kiton gift box.

Of course. To do so, select “pick up in boutique” as the delivery option. A list of Kiton boutiques will appear for you to choose from, so you can pick the most convenient option.

If you’ve selected in-store pick-up, you will receive an email notification as soon as your order is available at the boutique you selected.

Please bring an identity document (such as a driver’s license or passport) and the purchase confirmation email. If you wish to authorize someone else to pick up your order, please remember that they will need to present a valid identity document.

No, there are no additional fees. The price shown at checkout is the final amount to be paid.

To make a return, you must first fill out the appropriate form. You can find all the information here: Return Process.

You can return a product within 30 days of receiving it at your home. We invite you to consult the dedicated section on the Return Process page.

Yes, but the person who ordered your gift will need to handle the return, and they will have up to 30 days from the date you received it. How do I return a product? You can find all the information here: Return Process.

You can exchange your Kiton product within 30 days of receiving it by requesting a different size or color. For more information, please refer to the dedicated section on the Return Process page.

Unfortunately, you cannot return two different orders in a single return shipment. You will need to submit a return request for each order you have placed.

Yes, you can choose a courier other than the one we recommend. In this case, we are not responsible for any damage to the products during return shipment, loss of the package, or shipping costs.

Click on the courier tracking number provided in the “Shipment Tracking” email. You will be able to track all the steps, from departure to delivery.

You can check the status of your return in the “Orders” section of your account.

Refund times may vary depending on the payment method used for the order. Typically, the process is completed within 14 days from when we receive the returned products at our warehouse.

Contact Customer Care to inform us of your decision, and we will cancel your return request.

Unfortunately not. The courier can only pick up the return in the same country where your order was delivered.

If you make a return, you do not need to send back the gift items you received with the order.

You can return your purchase at the following boutiques: Milan, Rome, Vienna, Paris, Munich, Dusseldorf, Frankfurt, Hamburg. You can find the address and all the details in the list of our European boutiques.

Fill out the Return Process form. Once completed, contact the boutique that is most convenient for you to finalize the return.

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Please bring an identity document (such as a driver’s license or passport) and the purchase confirmation email. If you wish to authorize someone else to pick up your order, please remember that they will need to present a valid identity document.

Unfortunately, perfumes are classified as hazardous materials and cannot be returned. Please contact our Customer Service, and we will do our best to assist you.

To make purchases on kiton.com, you can choose from the following payment methods: credit card (Visa, Mastercard, American Express, Diners Club, Discover, and JCB); debit card (Cartasi); UnionPay; and Scalapay.

Depending on the payment method you selected, the amount will be charged once the order is accepted. You will receive an email confirming that the amount has been charged.

1. Please verify that your card details and payment information have been entered correctly.
2. Please verify that the security code is correct.
3. Please make sure your credit card has not expired.

If you have not made any mistakes in filling out this information, please contact your bank or payment service provider to resolve the issue.

On the checkout screen, you will be able to choose from the available currencies for payment.

Order delivery timing depends on the shipping service you selected and the country from which you placed the order.

We can ship your order to all countries in the European Union, and the USA.

Shipping costs vary based on the options available. You can find all the information on the Shipping page.

Yes, your Kiton items are insured against theft and damage during transport from our warehouse to the delivery address. If the package is damaged upon delivery, we recommend that you accept the shipment “subject to confirmation” before signing.

Yes, all orders placed on kiton.com require the signature of the customer, or an authorized adult, upon delivery.

We suggest you accept the shipment while specifying any damage you have found. Then, please contact our Customer Service immediately.